Terms & Conditions
- Purpose of Terms of Conditions
Purpose of this Terms & Conditions (this “Agreement”) is to set out the rights, the obligations and other necessary matters between any individual who make the purchases at www.heesz.com and the seller.
In these Terms and Conditions, the following terms shall have the following respective meanings:
2.1 “Seller” means Heesz Sdn Bhd (1216808-D) who sells the Product(s) in this Website;
2.2 “Customer” means any individual who places an Order on the Website;
2.3 “Business Day” means any day other than Saturday, Sunday, a national public holiday or State (at Seller’s working premises) public holiday in Selangor;
2.4 “Order” means the order submitted by customer on the Website to purchase a Product from the seller;
2.5 “Contract” means any Order of a Product(s) which we accept in accordance with Clause 4.2 – “Placing Order” below;
2.6 “Website” means www.heesz.com
2.7 “Product(s) means the products that are offering to be sold at the Website.
To place an Order with Heesz Sdn Bhd, you must be eighteen (18) years of age or above.
- Terms of Sale
(a) To place an Order, Customer can either register with us by creating an Account on the Website or purchase as a guest. Customer must fill in the information which is accurate and true.(b) Customer shall not misuse the Website by creating multiple user accounts.
4.2 Placing Order
(a) The information set out in the Terms and Conditions and the details contained on this Website do not constitute an offer for sale but rather an invitation to treat. No Contract is formed between customer and the Seller until the Seller ships the Product(s) to the Customer.
(b) Customer will receive an acknowledgment via email or Whatsapp from us after placing an Order.
4.3 Price and Payment
(a) Delivery costs will be charged where applicable, such additional charges are clearly displayed upon checkout.
(b) Whilst we make our best efforts to ensure that all details, descriptions and prices which appear on the Website are accurate, there may be instances where errors may occur. If we discover an error in the price of any Product(s) which you have ordered we will inform you of this as soon as possible and give you the option of re-confirming your Order at the correct price or cancelling it. We are under no obligation to fulfil your Order if the price listed on the Website is incorrect.
(c) You can make the payment through our payment partners either by credit card, debit card or FPX online transfer.
(d) If you intend to use any e-voucher or online promotional voucher code, the e-voucher or the online promotional voucher code must be entered at the checkout page after you have confirmed the Order. e) Upon authorisation of the payment, you confirmed that you have the authority to use the credit / debit card or that you are the legitimate holder of the e-voucher to proceed with the payment of the Product(s).
5.1 We aim to deliver the in-stock Product(s) to Customer within 5 business days for Klang Valley delivery. 10 business day for other outstation delivery.
5.2 We shall notify Customer if we are unable to meet our standard delivery period, but to the extent that is permitted by law, we shall not be liable to Customer for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery.
5.3 Upon delivery of the Product(s), you are required to acknowledge receipt of the Product(s) by signing on the Delivery Order. All risk in the Product(s) shall pass to you upon delivery.
- Refunds & Exchanges
Due to the nature of our products, we are unable to accept returns or exchanges. However, in the case where you’ve received an incorrect order or faulty item, do drop us a mail at firstname.lastname@example.org and we will be in contact with you very soon.
Cancellation by Customer (Non-Faulty Products)
It is not possible to cancel or change your Order once you have placed an Order on the Website, as we will start to process your Order immediately once the Order is confirmed.
We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, the continued use of this Website by you shall mean that you have accepted the new Terms and Conditions.When you submit an Order in the Website, you are required to acknowledge and agree that you agree to the Terms and Conditions set-out herein or any variation thereof.