FAQ


 PRODUCTS 

HOW IS IT POSSIBLE TO SELL THE PRODUCTS SO CHEAP?

We are able to sell replica furniture items at a lower price point due to our streamlined process. Originals are expensive due to the fact that manufacturers are required to pay a licensing fee to designers or their estates. In turn, they have a longer, more complicated supply chain. Well-known, more expensive brands also inflate prices based on brand name prestige.


HEESZ is able to offer affordable furniture by opting out of expensive showrooms to display our designer products. We sell luxurious, modern furniture pieces for up to 95% off the original price.



DO YOU HAVE RECOMMENDATIONS FROM OTHER CUSTOMERS?

HEESZ takes great pride in bringing joy to our customers through our iconic furniture pieces and excellent customer service. To date, we have more than 1000 satisfied customers in Malaysia alone!



CAN I VIEW YOUR PRODUCTS IN PERSON?

Yes, of course. We have a showroom at Kota Kemuning, Shah Alam, Selangor where you can view our fantastic range of furniture and homewares. Please note that it is not always possible to have every item on display in the showroom, if there is particular product that you are interested in feel free to contact us to find out if it is on display.



 PRODUCTS INFORMATION 

Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.


Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order (PAYMENTS AND ORDERING).




 DELIVERY 

HOW IS THE FURNITURE DELIVERED?

HEESZ tries its best to provide a great delivery service. We do understand that assembling your furniture can sometimes be complicated and too much hassle. This is why we provide complimentary assembly and waste removal services when you use our delivery services. 


All deliveries take place during normal business hours from Monday to Friday between 10am to 6pm. (Saturday – Sunday only on special request and depending on availability). 


Our delivery team will contact you on the set delivery date to confirm the delivery as well as estimated time of arrival. If there is no one at home by the time we deliver the goods during the arranged date, transportation fees will be charged for the next re-delivery.


Although we will make every reasonable effort to ensure your goods are delivered within the estimated timescales, unfortunately we cannot guarantee that on rare occasions, due to unforeseen circumstances such as very bad weather, lorries unserviceable, staff on emergency leave, etc. we will be unable to meet the estimated delivery date. We will contact you with a revised estimated delivery date.


For all indent orders, the estimated delivery date given to you is an approximate and is given in good faith. If it is delayed we will inform you as soon as possible, however, we cannot accept any liability for consequential losses as a result.



DO I NEED TO BE AT HOME TO ACCEPT MY DELIVERY?

All our shipments contain valuable goods, because of this our carriers are contracted to produce a Proof of Delivery. 



HOW IS THE FURNITURE PACKED?

Once our furniture is produced, carefully inspected, and checked one final time, each piece is carefully packed to ensure its safe arrival. Take comfort in knowing that your item will be well-protected and packaged with care. Our top priority is your complete satisfaction, so each step is meticulously executed, from your furniture’s production in our cutting-edge factory to our stringent packaging process.



IS THE FURNITURE ASSEMBLED?

Our products are created by a team of skilled craftsmen in our factory. Your furniture will arrive fully assembled and ready to enjoy in your home or business space.


* Note : some lighting and furniture pick-up from store does require minimal assembly.



CAN I PICK UP MY ORDER?

Any order can be collected from our Kota Kemuning Shah Alam showroom, of course, at no charge.


Please note that we do not carry stock at our showroom location for you to take home. If you would like to have your order transferred to a showroom for pickup, this will need to be pre-arranged when you make your purchase in-store or online through our store pick up option at checkout.



 RETURNS AND CANCELLATION 

We do not accept any cancellation of orders and all monies paid will be forfeited in the event of a cancellation.


No changes or alterations to the original order can be accepted once it has been confirmed.


Please inspect your purchases. In the event that you discover any defect in manufacture, please contact the customer service department within 3 days.


We do not accept returns for items which are in good condition but found to be unsuitable after delivery or collection.


Please be aware that some furniture finishes may tarnish overtime and it is a natural occurrence. This will not be considered as a manufacturing defect.


Leather, wood, stone & metal are natural materials and may vary. Knots, open grain and mineral deposits are natural.


Please be aware that some furniture has a distressed finish (such as distress/scratch marks, antiquing etc.) which is intended. This will not be considered as a manufacturing defect.




 ALL SALES ARE FINAL 

If for any reason you are putting your purchases on hold from being delivered, you are not entitled for another offer/promotion held in store when you make the full payment before delivery.